Frequently Asked Questions
Q
What does the RF handle do, and is it safe for home use?
The RF handle transmits radiofrequency waves to the superficial, middle, and deep layers of the skin to stimulate collagen reorganization and regeneration. It is designed for home use and carries CE certification, making it safe when used as directed.
Q
Is the Hello Face Plus suitable for sensitive skin?
Yes. The hydro-dermabrasion function is specifically designed to be applicable to both regular and sensitive skin types, as well as skin prone to whelk, comedo, or acne. We recommend starting with lower intensity settings if you have highly sensitive skin.
Q
What skin concerns can this device address?
The Hello Face Plus targets 10 major skin dehydration problems including dull complexion, rough skin, fine lines, acne, and damaged skin barrier. It also addresses 6 key skin concerns: deep hydration, lifting and firming, fine line reduction, eye bag lightening, skin brightening, and contouring.
Q
What plug types are supported, and what voltage does it require?
The device supports a wide range of plug types including AU, UK, EU, US, CN, JP, ZA, and IT. It operates on a voltage range of 110โ230V, making it compatible for use in most countries worldwide.
Q
What is included in the package?
The package includes: 1 ร Host unit, 1 ร Power cord, 2 ร Operation handles, and 1 ร User manual. The device comes in a compact package measuring 40 ร 33 ร 26 cm and weighing 7.5 KG.
Q
What warranty and after-sales support is provided?
The Hello Face Plus comes with a 1-year warranty. After-sales support is available through online support and video technical support to help you get the most out of your device.